All of our repairs and devices come with a warranty to protect you against part failures that aren't your fault, see below for more details.
We know your smart device is like your baby, that's why we insist that all repairs on smartphones & tablets come with a standard 9 month warranty, this is limited to:
Part failure through no interference of an external body (you or 3rd party repairer).
Manufacturer LCD/digitiser screen fault (i.e. Touch screen unresponsive 'has a mind of its own' or glass 'coming away' from the housing). PLEASE SCROLL TO THE BOTTOM OF THE PAGE ON HOW TO CLAIM.
What's not covered includes but is not limited to:
Should you drop your device down the toilet or on the floor etc and smash the screen/damage the new part this would not be covered under warranty.
Your phone's chasis/housing being damaged or bent to the point that the new screen will not comfortably fit inside of it (you will be notified if this is the case at the time of repair).
Causing pressure to, miss-use of and attempting to re-repair your screen or part will void it's warranty.
Screen glass cracking/smashing
Screen damage caused by a swelling/defective battery (this will push your screen up and cause the glass to come away from it's plastic bezel)
Plus size models with 'touch disease' (this is a problem with the actual iPhone and is generally considered to be irrepairable)
Backlight IC chip failure (very rare)-this is a motherboard malfunction that is beyond our control. The exact cause of backlight failure is unknown but is often attributed to; power surge, non-apple charge leads, impact /shock to the device. Your backlight may already have been damaged at the point of you requiring a repair but is almost impossible to diagnose until it fails (wether that be before or after a screen repair)
Free or purchased screen protectors provided by iPhone Screen Repairs Hull do not make your device indestructable and do not come with any guarentee that your screen will not break even with one on.
Device purchase warranty
All devices purchased from iPhone Screen Repairs Hull come with a 6 month warranty, this includes:
Faulty screen/LCD failure through no interference from an external body (i.e. You or a 3rd party repairer)
Defective charge port
Forward and rear facing camera failure
Earpiece & loudspeaker failure
Vocal microphone failure
This warranty does NOT cover:
Poor battery life caused by inefficient charging or where foreign charge adapters have been used
Poor chargability caused by inferior charge cables
Miss-use of or deliberate damage to the device
Smashing/breaking your screen will invalidate your device's warranty
How to make a claim
We purchase only the best quality screens & parts on the market to ensure your complete satisfaction, that said however, we are not immune to the occasional faulty part caused by manufacturer error. If you think your part may be faulty please get in touch via your preferred contact method at the earliest oppertunity and our friendly and professional technicians will work with you to get to the bottom of the issue as fast as possible and resolve it. Once a pre-diagnosis has been made we will arrange with you the best time to come and replace the faulty part. During this time it is imperitive that you do not interfere with or damage the part as we cannot replace parts that are not in their original condition (ie a screen that was replaced a week prior to you getting in touch about a potential fault but you have since cracked/smashed it). Although this may seem unfair, please appreciate that we could not possibly replace every screen that is claimed to be faulty if it has a crack in it!